1. What products do you offer?

We specialize in handmade Christmas ornaments, scented candles, unscented candles, and gift boxes, all crafted with care and attention to detail.

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2. Do you offer custom orders?

Yes! We’re happy to create custom designs for ornaments, candles, or gift sets. Contact us through our website for more details.

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3. Are your candles made with natural ingredients?

Our candles are made with high-quality wax and materials, ensuring a clean and beautiful burn. For specific ingredient details, please check individual product descriptions.

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4. Do you ship orders?

Yes, we offer shipping within Canada.

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5. How long will it take to receive my order?

Orders are shipped within 48 hours of purchase and typically take 4-5 business days to arrive at their destination. Custom or bulk orders will have a different timeframe, which will be communicated upon confirmation.

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6. Can I pick up my order locally?

We do not currently have physical locations, and all orders are processed and shipped through our website.

 

7. What is your return policy?

Due to the handmade nature of our products, we do not accept returns. However, if there is an issue with your product, please contact us, and we’ll do our best to resolve it. Please note that all Christmas ornaments are final sale.

 

8. Do you offer wholesale or bulk orders?

Yes, we can accommodate bulk orders for special events or businesses. Contact us to discuss your needs.

 

9. How can I stay updated on new products?

Follow us on social media for updates, promotions, and behind-the-scenes looks at our creations.

 

10. How can I contact you?

Reach out to us through the contact form on our website, and we’ll respond as soon as possible.